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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Funktion ist für die Verwaltung eines Rechenzentrums verantwortlich?

A) Gebäudemanagement
B) Servicedesk
C) Anwendungsverwaltung
D) Technisches Management

2. Was ist die Definition eines IT-Assets?

A) Jede Anfrage eines Benutzers, die ein normaler Teil der Servicebereitstellung ist
B) Jede finanziell wertvolle Komponente, die zu einem Service beiträgt
C) Jede Komponente, die verwaltet werden muss, um einen Dienst bereitzustellen
D) Jede Zustandsänderung, die für die Verwaltung eines Dienstes von Bedeutung ist

3. Was ist eine Schlüsselvoraussetzung für ein erfolgreiches Service Level Agreement?

A) Es sollte sich auf einfache Betriebsmetriken beziehen
B) Es sollte einfach geschrieben und leicht verständlich sein
C) Es sollte in juristischer Sprache verfasst sein
D) Es sollte auf der Sicht des Dienstanbieters auf den Dienst basieren

4. Wofür ist normalerweise ein Team aus Vertretern vieler Interessengruppen erforderlich?

A) Autorisieren einer Notfalländerung
B) Erfüllen einer Serviceanfrage
C) Untersuchung eines schwerwiegenden Vorfalls
D) Ein neues Problem wird protokolliert

5. Was ist ein zentrales Element des Leitsatzes „Ganzheitlich denken und arbeiten“?

A) Verständnis der auf komplexe Systeme anwendbaren Methoden
B) Eliminierung von Kennzahlen, die nicht zur Zielerreichung beitragen
C) Bewerten, welche Verfahren bei der Verbesserung eines Dienstes wiederverwendet werden können
D) Technologie für Standardaufgaben nutzen, um Menschen Zeit für komplexe Tätigkeiten zu geben

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