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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

インシデント管理手順では何を定義する必要がありますか?

A. 緊急変更の実施
B. 事件の拡大
C. 問題の記録
D. 構成管理データベース (CMDB) の不備の記録

Question 2

ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A. 毎年
B. 四半期ごと
C. 毎月
D. ビジネス上サービスを変更する必要がある場合のみ

Question 3

情報セキュリティ管理に関して正しいのはどれですか?

A. セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
B. 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。
C. 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
D. セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。

Question 4

ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

A. キャパシティ管理
B. リリース管理
C. 情報セキュリティ管理
D. インシデント管理

Question 5

インシデントの緊急性とは何を意味しますか?

A. インシデントが通常のサービス レベルからの逸脱を引き起こす程度
B. インシデントの解決が遅延を許容する度合い
C. IT サービスがインシデントを解決するのに必要な時間
D. インシデントを処理する際のインシデントの相対的な重要性

Solutions: