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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which program is a custom application on the CMS?

A) Alarm Origination Manager
B) Avaya Visual Vectors Client
C) Avaya Supervisor
D) High Availability Admin Sync

2. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
B) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
D) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.

3. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS will not collect data if the link to the CMS is down.
B) BCMS holds data longer than CMS
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS records the call at the start of the call, and CMS records the call at the end.

4. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
B) Log in as root and execute the password command for that user.
C) Write permission to the System Setup feature and write permission to UNIX.
D) Log in as a CMS administrative user and execute the paaswd command for that user.

5. What is the term of an extension that routes calls to specific vector?

A) Vector Routing Number (VRN)
B) Routing Directory Number (RDN)
C) Hunt Group Number (HGN)
D) Vector Directory Number (VDN)

Solutions: