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Avaya IP Office Implementation Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
What needs to be programmed to accomplish this?

A) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
B) Add the client CLIinformation to the Incoming Call Route.
C) Add the CLI information to the Account Code.
D) Enable CLItracking.

2. Which hunt group feature will send all calls automatically to the second group if the first group is out of service?

A) Fallback
B) Call Waiting
C) Advertise Group
D) No Answer Time

3. A customer wants to allow employees to divert external calls from their extension to their mobile telephones. With reference to the exhibit, which option should be disabled to satisfy the customer's requirement?

A) Visually Differentiate External Call
B) Inhibit Off-Switch Forward/Transfer
C) Auto Hold
D) Drop External Only Impromptu Conference.

4. You can create additional VoiceMail Pro Administrator Types. Which three types are available? (Choose three.)

A) Advanced
B) Basic
C) Standard
D) Manager
E) Administrator

5. A customer with digital stations uses their outbound digital lines at 95% of capacity. Which variable should be considered when planning for future growth?

A) the number of hunt groups
B) the number of VCM channels
C) the number of trunks
D) the number of users

Solutions: