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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
B) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
C) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
D) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.

2. During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?

A) Delayed voicemail synchronization
B) Incorrect call detail records
C) One-way audio and choppy media
D) Failed LDAP authentication

3. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjp:user
B) cjds:admin_org_write
C) cjds:admin_org_read
D) cjp:config_read

4. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) DNS-based trunks
B) certificate-based trunks
C) registration-based trunks
D) PSTN trunks
E) enterprise trunks

5. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
B) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
C) Set up a Receive node that uses a custom event that matches the user email.
D) Set up a Receive node that uses a custom event that matches the Webex bot email.

Solutions: