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Cisco 642-145 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Monitoring, Maintenance, and Troubleshooting | 10% | - Performance monitoring and logging - Troubleshooting voice signaling and media issues - QoS implementation for voice/video traffic |
| Mobility and Advanced Features | 15% | - Extension mobility and remote teleworker support - Unified Call Connector and mobility services - Video integration and media resources |
| Implementing Cisco Unified Communications Manager Express (CME) | 30% | - CME architecture and deployment models - Ephone, Ephone-DN, and voice register configuration - PBX mode management and features - Configuring SCCP and SIP endpoints |
| Cisco Unity Express (CUE) Voicemail and Unified Messaging | 20% | - Unified messaging gateway configuration - CUE installation and integration - Auto-attendant and call handler setup - Mailbox configuration and user management |
| Dial Plan and PSTN Integration | 25% | - Analog and digital voice port configuration - Dial peers, digit manipulation, and translation rules - Call admission control and bandwidth management - Call routing and PSTN access |
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