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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche der vier Dimensionen trägt am MEISTEN zur Definition der zur Bereitstellung von Diensten erforderlichen Aktivitäten bei?

A) Information und Technologie
B) Organisationen und Personen
C) Partner und Lieferanten
D) Wertströme und Prozesse

2. Welches sind die Elemente der Prozesssteuerung?

A) Prozessverantwortlicher, Richtlinien und Ziele
B) Arbeitsanweisungen, Verfahren und Rollen
C) Eingänge, Ausgänge und Trigger
D) Ressourcen, Fähigkeiten und Metriken

3. Wofür sind „Engagieren“, „Planen“ und „Verbessern“ Beispiele?

A) Eingaben der Service-Wertschöpfungskette
B) Service-Level-Management
C) Änderungskontrolle
D) Service-Wertschöpfungskettenaktivitäten

4. Welcher der folgenden Punkte ist für ein effektives Vorfallmanagement am WICHTIGSTEN?

A) Tools und Techniken für die Zusammenarbeit
B) Balanced Scorecard-Überprüfung
C) Verschiedene Zugangskanäle
D) Automatisierte Pipelines

5. Welche Vorgehensweise hat den Zweck, die Servicequalität durch die Bearbeitung aller vereinbarten, vom Benutzer initiierten Serviceanfragen zu unterstützen?

A) Servicedesk
B) IT-Asset-Management
C) Änderungskontrolle
D) Serviceanforderungsverwaltung

Solutions: