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HP Selling HP Printing and Computing Services Sample Questions:

1. Which type of service offerings are covered by HP Custom Integration services?

A) Warranty Extensions
B) Maintenance Kit Replacement
C) BIOS configuration
D) Per Incident

2. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and establish from that the duration of services needed,
B) Understand the customer's business drivers and define the impact of printing and personal system downtime.
C) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

3. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Data Protection
B) Defective Media Retention
C) Keep Safe
D) Remote Delete

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
D) Partners start accumulating rebates with their first services sale.

5. Which devices are covered by K2 Graphics support service line (printing)?

A) HP Designjet printers
B) Corporate, Enterprise and Public sector HP Laserjet printers
C) HP Entry level Inkjet printers
D) HP Tablets and Slates

Solutions: