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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP products are less likely to need repairs if HP professionals are monitoring them.
B) Replacement of HP products costs less if customers only use HP devices.
C) HP Services allows you to avoid unexpected costs after the base warranty expires.
D) HP Services removes the burden on your IT team so they can focus on the core business tasks.
E) HP Services makes it so you do not have to worry about access to spare parts.

2. A customer states that the standard base warranty is sufficient. How should you respond?

A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
C) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
D) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?

3. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) propose Accidental Damage Protection
B) extend with Post-Warranty Care Pack
C) extend with a standard or custom service contract
D) protect new hardware with different HP Services

4. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) HP Partner Account Manager
B) HP Partner First Services reseller
C) Services Contract Specialist Distributor
D) Contractual Services area manager

Solutions: