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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
B) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
C) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
D) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.

2. Which statement is true about HP products that carry a global warranty?

A) Products serviced outside the country or region of original purchase are not delayed due to parts availability.
B) A product warranty may be transferred to another country or region as long as HP or an HP Authorized Service Provider (ASP) offers warranty service for the product model number.
C) Products under warranty must be serviced in the country or region where they are originally purchased, and no warranties are honored outside the country or region of original purchase.
D) Extended warranties are not honored outside the country or region of original purchase.

3. Which biometric security functions are included with HP commercial notebooks? (Select two.)

A) voice recognition
B) retina scans
C) facial recognition
D) gesture recognition for touch-enabled notebooks
E) fingerprint readers

4. What is a Stock Keeping Unit (SKU)?

A) a number that identifies the entire preconfigured package as purchased by a customer
B) a number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
C) a number that identifies a unit with all the options added but does not include service warranty or software
D) the identification code to track what is available to sell

5. What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?

A) The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.
B) The system memory can become corrupt requiring replacement of the memory.
C) The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
D) The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.

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