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Field Service Mobility Management: 10-15%
- Installing Mobile Apps: This requires skills in installing and signing into Field Service Mobile applications, working offline, and identifying supported platforms and pre-requisites, among others.
- Configuring Mobile Apps: The individuals should have competence in configuring steps for the Field Service mobile applications, offline data & sync filters, Work Order, and booking forms.
Step 5: Online Forums
Online forums are known as an ideal place to study and prepare for the certification tests. The individuals can enroll themselves in online forums to boost their general preparation process. You will be happy to know that Microsoft offers online forums where the learners can participate freely and raise any issues or doubts regarding their preparation. You will be able to get all the answers to your questions right away after presenting your issues to the community. The students are free to select their topic or support area whichever they would want to explore.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Manage inventory levels and stock locations - Configure product inventory and item associations - Configure warehouse and inventory settings - Process purchase orders and returns |
| Topic 2: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
| Topic 3: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Handle work order incidents and resolutions - Manage work order products, services, and notes - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Manage work order reporting and analytics |
| Topic 4: Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Configure work order types and incident types - Set up and configure customer assets - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure scheduling configurations and booking setup |
| Topic 5: Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Configure schedule board and board features - Schedule work orders using various methods - Manage scheduling options and requirements |
| Topic 6: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Implement connected field service scenarios - Manage asset IoT connections and monitoring |
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