Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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Make regular plans and achieve success effectively. The Microsoft Dynamics 365 Fundamentals (CRM) exam torrent from ExamPrepAway makes planning easy: 161 practice questions for the MB-910 exam, delivered the minute you pay.
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) | 25-30% | - Describe the core capabilities of Dynamics 365 Sales
|
| Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) | 25-30% | - Describe customer service insights
|
| Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) | 10-15% | - Describe the core capabilities
|
| Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) | 10-15% | - Describe segments and leads
|
| Describe the capabilities of shared features (10-15%) | 10-15% | - Describe the common elements
|
Microsoft Dynamics 365 Fundamentals (CRM) Exam FAQ — Reliable Answers
The Microsoft Dynamics 365 Fundamentals (CRM) is Microsoft's certification exam for Microsoft Dynamics 365 Fundamentals, at the Fundamentals level. The certificate is an indispensable part of becoming an elite in this field — priority in salary, outlook, and promotion follows it. Related credentials include Microsoft Certified: Dynamics 365 Fundamentals (CRM).
Right after you place your order, our system emails the Microsoft Dynamics 365 Fundamentals (CRM) material automatically — about a minute, so you can download and begin your practice plans immediately, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding MB-910 exam within 60 days of purchase, we return your full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
$99 USD per attempt, 700 to pass. Retakes cost the full fee again — plan your preparation regularly with the 161 practice questions for the MB-910 exam at ExamPrepAway.
Yes — download the free Microsoft Dynamics 365 Fundamentals (CRM) demo before paying; the full torrent goes well beyond it. Purchases include 365 days of free updates by email; renew afterward at 50% off.
60 minutes for 40-50 questions. Rich functions in the ExamPrepAway software and app engines — timed modes and progress tracking — build the pacing you need.
The Microsoft Dynamics 365 Fundamentals (CRM) blueprint spans 5 domains — including Describe the capabilities of shared features (10-15%) (10-15%), Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) (25-30%), Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) (10-15%). Plan practice around the heavier domains; the complete outline above lists every subtopic.
No formal prerequisites required; however, basic understanding of CRM concepts is recommended Eligibility rules change over time, so verify the current requirements on the official page (official MB-910 exam page) before registering.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
A service company is planning to implement a new system. You evaluate whether the company's requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report several issues. What should you use to resolve each issue? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.
Correct Answer:
A company uses Dynamics 365 Customer Insights.
Select the answer that correctly completes the sentence.
Correct Answer:
A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Dynamics 365 Customer Insights
- B. emails
- C. CSV files
- D. Dynamics 365 Commerce
Correct Answer: B,C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.
Cases need to be assigned to employees based on predetermined criteria.
You need to determine which routing rules to configure.
Which routing rules should you configure?
To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Correct Answer:
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