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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
B) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
C) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
D) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.

2. In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

A) the goal owner
B) the record type
C) the target value
D) the fiscal period

3. In Microsoft Dynamics CRM 2011, you need to display all opportunities and account names of your
accounts and a sum of the revenue of the opportunities.
What should you do?

A) Create an account view that displays the account name and the revenue of the opportunities of the accounts.
B) In the Report Wizard, create a report with a primary record type of Opportunities and a related record type of Accounts (Potential Customer). Display the revenue of the opportunities and the account name.
C) Create an opportunity view that displays the revenue of the opportunities and the account name.
D) In the Report Wizard, create a report with a primary record type of Accounts and a related record type of Opportunities (Potential Customer). Display the account name and the revenue of the opportunities.

4. When working with Service Management goals in Microsoft Dynamics CRM 2011, when are the Actual and
In Progress goal fields recalculated?
(Choose all that apply.)

A) when the goal record is saved
B) automatically
C) when a user clicks the Recalculate button
D) as scheduled on the service calendar

5. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads.
How can the owner of the distributed campaign activities be assigned?
(Choose all that apply.)

A) The activities can be assigned to a list of users.
B) The activities can be assigned to the owners of the lead records.
C) The activities can be assigned to a specific user.
D) The activities can be assigned to you.
E) The activities can be assigned to a team.

Solutions: