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Pegasystems Pega Certified Senior System Architect (PCSSA) 85V1 Sample Questions:

1. Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

A) Use a ToWorkbasket router and Pega's Get Next Work functionality
B) Use a ToWorkGroup router and Pega's Get Next Work functionality
C) Use a ToLeveledGroup router and Pega's Get Next Work functionality
D) Use a ToWorklist router and Pega's Get Next Work functionality

2. Based on the information in the chart. If you execute the rule when .Dept=Accounting. which version does Pega use?

A) 01-01-01
B) 01-01-25
C) 01-01-01, None
D) 01-01-30, .Dept=Accounting

3. Identify the log you examine to view warnings, errors, and information messages about internal operations.

A) Services-PAL
B) Alert log
C) Pega log
D) BIX log

4. Which two of the following statements are the most accurate with respect to the error handler flow? (Choose Two)

A) The error handler flow is invoked if the error is not handled elsewhere.
B) The standard error handler flow is final and cannot be customized.
C) The standard connector error handler flow can help recover from transient errors.
D) The error handler flow is the recommended way to handle all integration errors.

5. In which of the following situations would you configure global resource settings?

A) The credentials for a REST service differ between development and production environments.
B) The thresholds for a SLA are set to hours instead of days on a testing environment.
C) ASAP connector returns simulated data in the development environment.
D) Two SOAP connectors execute in parallel to improve performance.

Solutions: