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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

A) Upgrade
B) Updating
C) Up-to-date
D) Update

2. What should the partner do when receiving a new message from an end user?

A) Forward it to SAP and advise the end-user of the current situation.
B) Undertake the support Level 1 and 2 tasks corresponding to primary support services.
C) Call SAP Support for suggestions.
D) Recommend to the end user to install the latest patch.

3. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) Ramp-up support
B) SAP system backup
C) 7 x 24 root cause analysis
D) Robust Service Level Agreements (SLA)

4. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) Trace files require further analysis.
B) A fix is required.
C) The message requires further qualification.
D) A note needs to be created based on the result of the investigation.

5. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SMSY
B) SOLMAN_WORKCENTER
C) SMSY_SETUP
D) MSY_SETUP

Solutions: