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SAP C_FSM_2601 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Architecture and Administration11% - 20%- Company settings, permissions, and business rules configuration
- Architectural components of SAP FSM
Topic 2: Smartforms8% - 12%- Features and use cases of Smartforms
- Create and manage Smartform templates
Topic 3: Mobile SAP Field Service Management Application11% - 20%- Accept, execute, and close service calls
- Features and capabilities of mobile app
Topic 4: Planning and Dispatching11% - 20%- Features of planning and dispatching module
- Create, assign, and manage service calls and resources
Topic 5: Analytics and Reports<10%- Generate and interpret reports for decision-making
- Access and use reporting tools
Topic 6: Integrations<8%- End-to-end integration scenarios
- Integration with SAP and third-party systems
Topic 7: Crowd Workforce<8%- Concept and benefits of Crowd Service
- Manage crowd workforce assignments
Topic 8: Master Data Management<10%- Components and data model of MDM
- Create, maintain, and integrate master data
Topic 9: Customer Self-Service<8%- Self-service portal and process flow
- Service request creation and execution

SAP Certified - SAP Field Service Management Sample Questions:

1. Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.

A) Creating activity summaries
B) Filtering on the planning list
C) Predicting assignment duration
D) Filling smartforms


2. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.

A) Marketing specialists
B) SAP Expert Team
C) SAP Community Members
D) Customer support representatives


3. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A) Autoscheduling
B) Customer self service
C) Smartforms and feedback (checklists)


4. What unique feature does Joule offer within the RISE methodology?
Choose the correct answer.

A) Advanced Financial Reporting
B) Customizable ERP solutions
C) 24/7 Expert Marketing Advice
D) Generative AI-Powered Transformation


5. What is the most common way to create master data in FSM?
Choose the correct answer.

A) Manual creation in the Master Data module
B) By integration with back-end systems
C) By bulk upload with the Data Loader


Solutions:

Question # 1
Answer: A,B,C
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: B

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