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Salesforce Certified Agentforce Specialist Sample Questions:

1. A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template. What should the Agentforce Specialist do to ensure the prompt template's effectiveness?

A) Use the Prompt Builder Scorecard to help monitor.
B) Monitor and refine the template based on user feedback.
C) Periodically change the templates grounding object.

2. Universal Containers (UC) wants to make a marketing newsletter and directly use data from five unrelated objects (two standard and three custom) in a prompt template. How should UC accomplish this?

A) Create a flex template and use the five objects as inputs.
B) Create a prompt template-triggered flow to access the data from five objects.
C) Create a prompt template passing in special custom object that connects the records temporarily.

3. Universal Containers would like to route a service agent conversation to a human agent queue.
Which tool connects the service agent to the human agent queue for escalation?

A) Outbound Omni-Channel Flow
B) Prompt Flow
C) Screen Flow

4. The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation). Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

A) Custom Agent with a Flex prompt template
B) Sales A Agent with a Flex prompt template
C) Service Agent with a Flex prompt template

5. Before activating a custom agent action, an AgentForce Specialist would like to evaluate multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the AgentForce Specialist recommend?

A) Testing Center
B) Prompt Builder
C) AgentForce Builder

Solutions: