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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
B) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
C) Duplicate the third-party pricing application prices into the Salesforce Price list.
D) Install the "Third Party Pricing Application" DataPack from the Process Library.

2. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Customer Acquisition Management
B) Utility Self-Serve Portal
C) Experience Self-Serve Portal
D) Energy and Utilities Contact Center Console

3. An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A) Use the Consumer Account record type
B) Enable Person Accounts to model consumers.
C) Use Contacts just for B2B scenarios.
D) Use the Account Contact Relation object

4. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

A) Service Account
B) Asset
C) Quote
D) Premises
E) Service Point

5. An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

A) A picklist attribute can be configured and associated to each product individual^
B) A Velocity Picklist can be configured and related to Produc12 object
C) A picklist field can be added to the Prodoct2 object
D) A picklist attribute can be configured and associated to the base object type.

Solutions: