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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks wants to drive engagement on its website.
Which two Salesforce features should boost engagement?
Choose 2 answers

A) Salesforce Connect
B) Einstain Bots
C) Automated Invitations
D) MyTrailhead

2. A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?

A) Focus Group
B) Survey
C) Usability Study
D) Diary Study

3. A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.
Which strategy will most likely strengthen employee relationships the most?

A) Send an anonymous survey to collect ideas from across the whole company.
B) Create a first draft in a design team and then share it for feedback with employees.
C) Invite employees from different departments and create a journey map together.

4. What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?

A) Desirable, feasible, viable, affordable
B) Useful, effective, efficient, reliable
C) Perceivable, operable, understandable, robust

5. Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

A) Including Innovative ideas to showcase technology
B) Observing user behavior
C) Putting oneself in the situation of the end user
D) Creating requirements based business leaders' priorities

Solutions: