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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
B) The Slack Consultant will be the primary point of contact post-project completion.
C) The Slack Consultant provides subject matter expertise during the project implementation.
D) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.

2. Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?

A) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes.
B) In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.
C) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes.
D) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes.

3. You are designing your client's grid recommendation. They are currently switching between multiple workspaces and often report feeling overwhelmed.
Which best practice will be most effective to decrease the movement between channels?

A) Ensure all workspaces are created out of necessity.
B) Design with future growth as a key consideration.
C) Enable multi-workspace channels.
D) Follow the 80/20 rule working in a primary workspace versus additional workspaces.

4. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Governance Session
B) Key Messaging
C) Grid Design Workshop
D) Channel Strategy Session

5. Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

A) Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
B) Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
C) Allows employees of the organization to install and use pre-approved apps without submitting an app request.
D) Provides employees the ability to create custom workflows for their everyday use cases.
E) Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.

Solutions: