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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™ Workplace
B) Avaya IX ™M Workspaces
C) Avaya Callback Assist
D) Avaya Agent Desktop

2. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Messaging (AAM)
B) Context Store Snap-In
C) Multimedia Messaging
D) Co-browse Snap-In

3. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) Avaya can deliver what has been promised.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) The executive summary section of the proposal highlights the solution features.
D) The proposal value Is obvious, so It is not discussed.

4. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Assist (CBA)
B) Call Completion No Reply (CCNR)
C) Call Completion Busy Subscriber (CCBS)
D) Call Back Request (CBR)

5. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Agent Map
B) Avaya one-X® Agent Desktop
C) Avaya Agent Desktop
D) Avaya Contact Center Orchestration Designer

Solutions: