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Apple Desktop Service Certification Sample Questions:

1. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) You don't hear any fan or drive noise
B) You don't hear a startup chime
C) The cursor is frozen and the system is unresponsive.
D) You can't connect to the Internet
E) The power button or power indicator doesn't light up at all

2. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) yoke connector/cable
B) Flyback transformer
C) high voltage cable
D) anode aperture

3. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Unplug the computer immediately.
B) Drain and refill the liquid cooling system.
C) Let the computer run overnight to evaporate any spilled liquid.
D) Use a patch kit to re-seal the leak.

4. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Mac mini optical drive is malfunctioning.
B) The Mac mini requires more RAM.
C) The Mac mini requires a firmware update.
D) The Combo drive is not capable of burning DVD's.

5. A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A) The Internet Connect application
B) Network system preferences
C) Computer and cable modem compatibility
D) Mac OS X Software Update

Solutions: