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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A) You should reset the Power Manager Unit on the logic board.
B) You should remove the CRT from the computer or display assembly
C) You should establish an ongoing lead between the CRT anode and ground.
D) You should perform a full set of video adjustments on the CRT

2. Which safety issue applies to newer Apple portable models?

A) High voltage display
B) Heavy internal frame
C) Soft battery enclosure
D) Fragile bottom case
E) Sharp logic board edges

3. Which safety issue applies to the iMac (Mid 2010)?

A) High voltage CRT discharge
B) Liquid coolant spillage
C) Thermal grease toxicity
D) Fragile glass panel breakage

4. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
B) Look for cracks, dents or scratches on the exterior of the system
C) Check for any unusual odors coming from the system, which might indicate spill damage
D) Connect the system to external speakers to check for sound output
E) Open the hard disk drive to check for scratches or dust inside

5. Which piece of information is best used to determine any Mac's correct AppleCare name?

A) the MAC address
B) the serial number
C) the model number
D) the EMC number

Solutions: