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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

A) The hard disks do not have the correct partition scheme.
B) The Mac Pro does not have sufficient RAM.
C) FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.
D) The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.

2. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
B) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
C) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
D) The customer should enable the Automatic login feature in the User & Group preferences.

3. Which of the following devices are supported to use AirPlay Mirroring in OS X Mountain Lion? Select Two:

A) Third Party streaming media players
B) Apple TV (3rd generation)
C) Apple TV (2nd generation)
D) Game consoles with built in steaming media players
E) Apple TV (1st generation)

4. Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

A) Open iTunes, click on "Purchased on the Mac App Store" in the Store section, then install the app.
B) Use Back to My Mac screen sharing to use the app on the iMac.
C) Sign in to his account in the Mac App Store, click Purchases, and then install the app.
D) He must purchase the application again on the Mac App Store to install on the MacBook Pro.

5. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) Repair disk permissions.
B) Reset the PRAM/NVRAM.
C) ResettheSMC.
D) Reinstall OS X Mountain Lion.

Solutions: