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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Webex Edge Connect
B) Expressway-E clustering
C) Unified CM IM&P
D) Webex AI Assistant

2. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) DTMF signaling can use out of band.
B) Opus codec is natively supported by Webex Contact Center without transcoding.
C) SIP Early Media is fully supported by Webex Contact Center.
D) The only supported codecs are G.711uLaw and G.711aLaw.

3. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) default outdial Automatic Number Identification at the tenant level
B) Automatic Number Identification in Flow Designer
C) Assign a wrap-up reason to the outdial queue.
D) Enable Outdial on a desktop profile.
E) Add the agent to the outbound team.

4. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A) queue that has teams
B) queue that has skills
C) DNIS entries in Flow Designer
D) softphone of the agent registered in Webex Contact Center
E) Interactive Voice Response using the Script Editor

5. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjp:user
B) cjds:admin_org_write
C) cjds:admin_org_read
D) cjp:config_read

Solutions: