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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15% | - Progress iteratively with feedback - Focus on value - Think and work holistically - Optimize and automate - Start where you are - Keep it simple and practical - Collaborate and promote visibility |
| Four Dimensions of Service Management | 17% | - Partners and suppliers - Information and technology - Value streams and processes - Organizations and people |
| Key ITIL Practices | 33% | - Service management practices
|
| ITIL Service Value System | 20% | - Service value chain - Overview and purpose - Continual improvement - Governance |
| Key Concepts of Service Management | 15% | - Value, outcomes, costs and risks - Service relationships, service offerings and products - Stakeholders and value co-creation |
The ITILFND Details Every Candidate Should Check
As of the latest information, the ITILFND exam requires a passing score of 65% (26/40) and a registration fee of USD 180–385 (varies by region/reseller). EXIN may revise either figure, so confirm both on the official site before scheduling.
EXIN lists these prerequisites for the EXIN ITIL - Foundation: No formal prerequisites; open to all candidates.
Check the current requirements on the official certification page before booking.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact us; 24/7 customer assisting is always available. After purchase, you enjoy 365 days of free updates: whenever a new version is released, we send the updated bank to your email — you just need to check your mailbox. A 50% renewal discount follows at the end of the period.
Smart preparation means current materials, verified answers, and a schedule that fits real life. The ITILFND bank is written by a team of EXIN experts and certified trainers, and our colleagues check it continuously for updates so accuracy never drifts. You practice in your spare time — no classes required — with expert-verified answers across the EXIN ITIL - Foundation objectives. Before purchase, a free demo is downloadable for reference; after purchase, updates arrive by email for 365 days and 24/7 customer assisting handles any question. That combination is the smart way.
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Per current exam information, the ITILFND exam contains 40 questions within a 60 (75-90 for non-native speakers)-minute limit. Practicing under those exact conditions removes the format shock on exam day.
The EXIN ITIL - Foundation blueprint centers on these main domains:
- Key ITIL Practices (33%)
- Key Concepts of Service Management (15%)
- Four Dimensions of Service Management (17%)
The full official outline continues with further domains; the question bank covers them all.
EXIN points candidates to these official training resources:
For office workers short on class time, disciplined spare-time practice with a current bank covers the same syllabus at a fraction of the cost.
Use the official registration channels below:
Pick your test center or online session and book ahead — a fixed date focuses preparation like nothing else.
EXIN ITIL - Foundation Sample Questions:
Where are the details of core and enhancing service provided?
- A. The service catalogue.
- B. The definitive media library.
- C. The service portfolio.
- D. The configuration management system.
Correct Answer: C 🗳️
Which process includes business, service and component sub-processes?
- A. Incident management
- B. Financial management
- C. Capacity management
- D. Service level management
Correct Answer: C 🗳️
Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?
- A. Implement
- B. Measure
- C. Perform
- D. Do
Correct Answer: D 🗳️
Service transition contains detailed descriptions of which processes?
- A. Service level management, service portfolio management, service asset and configuration management
- B. Change management, capacity management event management, service request management
- C. Change management, service asset and configuration management, release and deployment management
- D. Service asset and configuration management, release and deployment management, request fulfilment
Correct Answer: C 🗳️
. Which is an outcome of service design?
- A. Standard Services are provided quickly and efficiently across the business
- B. User training and awareness for the service is maximized
- C. Services and operational quality are enhanced
- D. Expectations setting of all stakeholders for the services improved
Correct Answer: C 🗳️
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