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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which of the following is a necessity to a successful service level agreement (SLAs)?

A) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
B) Base the SLA on system-based metrics that are useful to the service provider
C) The language and terms used in the SLA should be commonly understood by all parties
D) Vague targets, such as those related to user experience, should be avoided

2. Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

A) problem
B) change
C) risk
D) configuration item

3. Identify the missing words in the following sentence:
A user is [?] that uses services.

A) an organization
B) a supplier
C) a team
D) a role

4. Which includes governance, management practices, and continual improvement?

A) The 'deliver and support' value chain activity
B) The service value system
C) The 'value stream and processes' dimension
D) The 'focus on value' guiding principle

5. Which two practices interact the MOST with the service desk practice?

A) Deployment management and change enablement
B) Incident management and service request management
C) Service request management and deployment management
D) Change enablement and incident management

Solutions: