Exam Name: HDI Qualified Customer Support Specialist
Certification Provider: HDI
Corresponding Certification: HDI World wide Certification
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HDI HD0-400 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Problem Solving & Incident Management | - Troubleshooting Essentials
|
| Topic 2: Customer Service Fundamentals | - Role of Customer Support Specialist
|
| Topic 3: Customer Handling & Professional Behaviour | - Managing Difficult Situations
|
| Topic 4: Support Processes and Tools | - Service Level Agreements and KPIs
|
| Topic 5: Communication Skills | - Effective Interaction Techniques
|
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