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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
B. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
C. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
D. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task

Question 2

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
B. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
C. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
D. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
E. Product Model use hierarchical modeling which is natively supports EPC

Question 3

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
B. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
D. Leverage the CPQ cart for all cases minimize the implementation effort

Question 4

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Calculation Matrix
B. Price lists
C. Attribute
D. Pricing plan
E. Fields

Question 5

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. Split the order into multiple order and group order items based on the service location
B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
C. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
D. Use the CPQ multisite feature and group the service locations and create orders for each group

Solutions: