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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

A municipal housing department conducts inspections that generate deficiencies requiring corrective actions. Inspectors want each failed inspection item to automatically create follow-up work assigned to the responsible department. Which solution requires the least customization?

A. Apex scheduled jobs
B. Batch Apex processing every night
C. Flow triggered from Inspection Results creating Action Plan Items
D. Manual Case creation

Question 2

What are two possible use-cases for a FlexCard?

A. A widget to ask multiple pages of questions in the application form
B. A widget to perform in-line edits and calculations within a table quickly
C. A homepage widget to quickly launch common processes.
D. A widget to aggregate complex data models for quick-glance information

Question 3

A county health department wants reviewers to quickly identify permit applications that have exceeded their target processing time. Staff should not manually calculate the elapsed time for every record. Which approach is the most effective?

A. Create a Chatter group for overdue applications
B. Create a report filtered for overdue records and display it on a dashboard
C. Require reviewers to update a custom "Days Open" field manually
D. Export application data to spreadsheets every morning

Question 4

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

A. Set Org-Wide Defaults for External Users to Private for everything
B. Set Org-Wide Defaults for External Users to Hidden for everything
C. Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts
D. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

Question 5

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A. Configure Inspections and Visits
B. Link Cases to Permits
C. Set up Business Rules Engine (BRE) to determine Complaint validity.
D. Link Inspections and Visits to Permit Applications
E. Configure Action Plans on Cases and Permits

Solutions: