[Dec-2023] 100% Actual Salesforce-Loyalty-Management dumps Q&As with Explanations Verified & Correct Answers
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NEW QUESTION # 18
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?
- A. Assign user access to the analytics for Loyalty role.
- B. Assign user access to permission sets for analytics for Loyalty.
- C. Assign the user the analytics profile for analytics for Loyalty.
- D. Assign access by checking CRM analytics plus user
Answer: B,C
NEW QUESTION # 19
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
- A. Embed the 'Member Summary Embedded Dashboard on the Contact record
- B. Embed the Member Service Manager Home Dashboard on the Contact record
- C. Add the 'Transaction Journals' related list to the Contact record
- D. Add the 'View Member Profile' component on the Contact record
Answer: A,D
NEW QUESTION # 20
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Non-Qualifying and Qualifying Points
- B. Tier Qualifying Points
- C. Non-Qualifying Points
- D. Qualifying Points
Answer: C
NEW QUESTION # 21
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign user access to the analytics for Loyalty role.
- B. Assign the user the analytics profile for analytics for Loyalty.
- C. Assign user access to permission sets for analytics for Loyalty.
- D. Assign access by checking CRM Analytics plus user
Answer: C
NEW QUESTION # 22
A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?
- A. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
- B. On the Member Benefit Related List, linked to Loyalty Program Member
- C. On the Voucher Related List, linked to Loyalty Program member
- D. On the Transaction Journal Related List, Linked to Loyalty Program Member
Answer: A
NEW QUESTION # 23
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Contact, Account, and Opportunity
- B. Voucher Definition, products, and Loyalty Member Tier
- C. Contact Loyalty Program Member, and Loyalty Member Tier
- D. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
Answer: C
NEW QUESTION # 24
What three types of vouchers can be configured in Loyalty Management?
- A. Gift Card
- B. Promo Code
- C. Fixed Value
- D. Discount Percentage
- E. Product or Service
Answer: C,D,E
NEW QUESTION # 25
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?
- A. Create with the external system to create Transaction Journals.
- B. Create customer web service with Order Object
- C. Download an app from the AppExchange to connect Salesforce and the external system.
- D. Create an schedule process to call the external system.
Answer: A
NEW QUESTION # 26
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. Rule Engine Designer
- B. Loyalty Analytics admin
- C. CLAAnalytics Base Admin
- D. Data Pipelines Base User
Answer: D
NEW QUESTION # 27
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Loyalty Segments
- B. Loyalty Tiers
- C. Member Rewards and Benefits
- D. Loyalty product Pricing
Answer: B,C
NEW QUESTION # 28
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- B. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- C. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- D. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
Answer: A
NEW QUESTION # 29
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
- A. To be able to send personalized marketing emails in batches.
- B. To create unified profile from multiple source of truth and build a golden record.
- C. To offer promotions in real-time to customers.
- D. To enable the purchasing of products and take payment.
Answer: C
NEW QUESTION # 30
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
- A. Add the Segmented "Loyalty program members" to a new "Campaigns".
- B. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
- C. Create a new segment within CDP.
- D. Create a custom report using "Salesforce reports".
Answer: B,C
NEW QUESTION # 31
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?
- A. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
- B. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
- C. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
- D. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
Answer: A
NEW QUESTION # 32
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?
- A. Create a custom field on Loyalty Ledger object
- B. Create a Journal Type for each case.
- C. Create a custom field on transaction journal object
- D. Create a Journal Subtype for each case.
Answer: D
NEW QUESTION # 33
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?
- A. Loyalty Ledger & Transaction Journal
- B. Journal Type & Journal Subtype
- C. Loyalty Member Currency & Transaction Journal
- D. transaction Journal Type & Transaction Journal Subtype
Answer: B
NEW QUESTION # 34
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?
- A. The qualifying point reset date, period, and frequency are set on the tier group.
- B. The Currency type field must correspond to qualifying.
- C. The currency type field must correspond to non-qualifying.
- D. The Loyalty tier group field is populated.
Answer: A,B
Explanation:
Explanation
The two settings that the Administrator needs to consider in this scenario are:
* B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
* C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.
NEW QUESTION # 35
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. December 31, 2023
- B. March 16, 2020.
- C. December 31, 2024
B, March 31 2024
Answer: B
NEW QUESTION # 36
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Decision Table
- B. Data Processing Engine
- C. Batch Management
- D. Quick Actions
Answer: B
NEW QUESTION # 37
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?
- A. Create and implement a feature-rich Loyalty Member Mobile App
- B. Install the Salesforce Loyalty Member Mobile App
- C. Enable Experience Cloud and customize the Loyalty Member Portal
- D. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
Answer: C
NEW QUESTION # 38
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