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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B. Introduce customer data management system as a part of digital transformation to keep customer data up to date
C. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

Question 2

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
B. Implement a milestone orchestration item to execute request on the fulfillment system for activation
C. Implement a callout orchestration item to execute a request on the fulfillment system for activation
D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Question 3

What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Order and order item details
B. Fulfillment request and fulfillment request line records
C. Commercial and technical product configurations
D. Quote and quote line items records
E. Assets and inventory item records

Question 4

Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Can we rationalize products to a smaller number?
B. Which of the products are inactive?
C. Which of the provided products are still actively sold?
D. Are there customer specific offerings?

Question 5

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
B. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
E. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

Solutions: